1. Scope and contact
This Policy applies to the Placeback website, account service and browser extension. Placeback is an Australian sole-trader business identified by ABN 67 814 366 744. Privacy questions, access or correction requests and complaints may be sent to support@placeback.com.au.
2. Information we collect
- Account information, including your email address, verification state and a securely derived password hash. We do not store your plaintext password.
- Membership and billing records, including Stripe customer and subscription identifiers, subscription status and billing-event records. Stripe processes your payment-card details.
- Device and security information, including installation identifiers, device names, public signing keys, session and token records, security events, request identifiers and connection information such as IP address.
- Support communications and information you choose to provide when asking for assistance.
- Calculation inputs sent by the extension, such as odds, stakes, commission and promotion parameters, together with the resulting calculation. Request bodies are processed to return a result and are not included in normal application request logs.
3. Information kept in your browser
Your Bet Log, saved settings, locked selections and similar extension records are stored in your Chrome extension storage. Placeback does not intentionally upload the Bet Log to the account service. Account tokens and the installation's non-extractable private signing key also remain in extension-controlled storage. Removing the extension or its local data may permanently remove these records unless you exported a backup.
4. Bookmaker and exchange information
The extension reads racing information, visible liquidity and the available Betfair balance displayed in pages you have opened. Placeback does not ask for or intentionally collect your TAB or Betfair password, does not receive a bookmaker session cookie through its server and does not place wagers. Do not send bookmaker credentials in a support request.
5. How information is used
We use information to create and secure accounts, verify email ownership, process memberships, authenticate and revoke devices, provide protected calculations, prevent abuse, diagnose faults, communicate service and security information, respond to support requests, keep required financial records and comply with law.
6. Cookies
The website uses strictly necessary cookies for authentication and request-forgery protection. They are not used for third-party advertising. The extension uses its own protected browser storage for account and device state.
7. Disclosure and service providers
Information may be disclosed to service providers that help operate Placeback, including Stripe for billing, Resend for transactional email and Amazon Web Services for hosting, monitoring and backups. We may also disclose information to professional advisers, regulators, courts or law-enforcement bodies where reasonably necessary or legally required. We do not sell personal information and do not disclose it to bookmakers or exchanges for affiliate commissions.
8. Overseas processing
Some providers operate global infrastructure and may process or support data outside Australia, including in the United States or other countries in which they or their subprocessors operate. Provider locations can change. We select established providers and use contractual, technical and access controls appropriate to the service.
9. Storage, security and retention
Placeback uses access controls, encrypted HTTPS transport, password hashing, short-lived device-bound credentials, audit records, restricted secrets and tested backups. No online service can guarantee absolute security. We retain account, security, billing and support information for as long as reasonably required to provide the service, resolve disputes, detect abuse and meet legal, tax and accounting obligations. Different records may have different retention periods.
10. Access, correction and deletion
You may ask for access to or correction of personal information we hold. You may also request account closure or deletion, although some billing, security or legal records may need to be retained. We may need to verify your identity before acting. Send requests to support@placeback.com.au.
11. Complaints
Send a privacy complaint to support@placeback.com.au with enough information for us to investigate. We will acknowledge and assess it within a reasonable period. If the Privacy Act 1988 applies and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
12. Changes
We may update this Policy when the service, providers or legal obligations change. The current version and effective date will remain available on this page.